As any brand will tell you, a critical factor in successful online marketing is the ability to capitalize on a potentially disastrous situation and use it to your advantage. That’s exactly what happened Monday morning when a widespread outage on Facebook caused the update status feature to malfunction, instigating what could have been a major headache for a number of brands that rely on the popular social media platform to help market their goods and services and interact with their customers. Instead, some brands recognized the real-time marketing opportunity that the disruption presented and immediately turned the Great Facebook Outage of 2013 into an opportunity to market their products and services.
Here are 5 examples of brands that did not freak out and tried to create a marketing opportunity out of the widespread Facebook disruption.
1) Gillette thought the outage presented the legion of loyal Facebook users an opportunity to get away from their computers and take a little time for themselves in the shower:
#Facebookdown Grab your Venus razor and Embrace your extra “me” time. pic.twitter.com/pUYjLVobBb
— Gillette Venus (@GilletteVenus) October 21, 2013
2) Going along the theme of getting away from your computer—Red Bull used its multiple worldwide global accounts to encourage it’s followers to go outdoors and get energized:
#Facebook Down? How about some fresh air? #givesyouwings pic.twitter.com/mH5BurqUyu
— Red Bull Switzerland (@redbullSUI) October 21, 2013
3) For Belgium beer company Jupiter, the Facebook outage represented an opportunity to—what else—drink:
Facebook is down, but don’t worry, here’s our status update: thirsty #facebookdown pic.twitter.com/RJXVWkvnur
— Jupiler (@Jupiler) October 21, 2013
4) Waterstones used the outage to promote books. Remember those?
5) And on the theme of reading—Northwestern University’s college newspapers used the opportunity to promote its own website.
With #FacebookDown, take a first look at today’s front page. Visit http://t.co/eecxtpIOh5 now. Pic: pic.twitter.com/LfjNDJBk91
— Daily Northwestern (@thedailynu) October 21, 2013